Please rate the following questions.
1.
How well does the Procurement Card staff demonstrate a willingness to offer assistance?
Poor
Below Average
Average
Above Average
Excellent
2.
Do you feel your communications (phone calls, emails) with the Procurement Card staff are answered in a reasonable amount of time?
Poor
Below Average
Average
Above Average
Excellent
3.
How would you rate the Procurement card staff's ability to follow-up and handle requests in a timely manner?
Poor
Below Average
Average
Above Average
Excellent
4.
How would you rate the Procurement Card staff's ability to resolve your questions or issues?
Poor
Below Average
Average
Above Average
Excellent
5.
In your opinion, how well does the Procurement Card staff demonstrate polite and professional customer service?
Poor
Below Average
Average
Above Average
Excellent
6.
How convenient is the use of the Procurement Card for your department?
Very Inconvenient
Not Convenient
Neither
Somewhat Convenient
Very Convenient
7.
Overall, how would you rate the Procurement Card as a service?
Poor
Below Average
Average
Above Average
Excellent
8.
Please include any additional suggestions for improvement.
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